Wrench|

Terms of Service

Last updated: 25 August 2026

Wrench is a product of Noor Al Maal (Pty) Ltd(registration number 2025/628530/07), a company registered in South Africa with its physical address at 9 Zena Road, Gillview, Johannesburg, 2091. References to “Wrench”, “we”, “us” and “our” throughout these Terms mean Noor Al Maal (Pty) Ltd.

1. Acceptance of Terms

By accessing or using Wrench (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Wrench is a progressive web application that enables independent mechanics and small workshops to manage their daily operations: customer book-in, vehicle inspections, quoting, parts tracking, and customer messaging. The Service includes AI-assisted features powered by third-party providers.

3. User Accounts

You are responsible for maintaining the security of your account credentials. You must provide accurate information when creating your workshop profile.

4. Subscription

Wrench operates on a single subscription plan: R600 per month, covering all features for one workshop, including unlimited mechanics, customers, vehicles and reports. Wrench is not currently a registered VAT vendor, so no VAT is added to or included in this price. If that changes, this section will be updated and the price disclosed accordingly.

Wrench is intentionally limited to 1,000 active workshops at any time. Once the cap is reached, new sign-ups join a waitlist and gain access when an existing seat becomes available.

Subscriptions renew monthly until cancelled by you. There are no annual contracts and no per-seat upgrades inside a workshop.

5. Acceptable Use

You agree not to:

6. Inspection Reports, Quotes & Invoices

Inspection reports and quotes generated by Wrench are tools to assist qualified mechanics in documenting their findings and pricing their work. They do not constitute a certification or warranty of vehicle safety.

The mechanic is solely responsible for the accuracy of all notes, photographs, line items and cost estimates entered into the system, and for the validity of any quote sent to a customer.

Wrench also provides formatting tools intended to help you produce South African SARS-compliant tax invoices — for example VAT-conditional document headings, 15% VAT calculation, and sequential invoice numbering. These are formatting tools, not a guarantee of compliance or legal immunity. You remain solely responsible for the accuracy of every figure, customer detail and tax disclosure that appears on any document you issue, and for your own compliance with the VAT Act, the Tax Administration Act, and any other applicable South African tax legislation. This is not a substitute for professional accounting or tax advice.

7. AI-Generated Content

The Service may incorporate AI-assisted features from time to time (for example, voice transcription or note polishing). Any such feature is not active until described in this section with its own terms, and this policy will be updated before it goes live. Where an AI-assisted feature is active, it is provided as a suggestion only — the mechanic must review, modify, and validate its output before use, and Wrench is not liable for any omission or error in AI-generated content.

8. Data Ownership

You retain ownership of all data you enter into the Service, including customer information, vehicle details, inspection results, photographs, quotes and estimates. See our Privacy Policy for details on how data is stored and processed.

Separately, the Wrench software, name, logo, and underlying methodology, workflows and templates are owned by us and protected by copyright, trademark and other applicable laws. Nothing in these Terms transfers any of that ownership to you. Your subscription gives you a limited, non-exclusive, non-transferable right to use the Service for as long as your subscription is active — nothing more.

9. Limitation of Liability

Nothing in this section limits any right you have under the Consumer Protection Act, 2008, or any other South African law that cannot lawfully be excluded. Where consumer protection law gives you a right this section cannot exclude, that right applies in full regardless of anything else below.

The Service is provided “as is” without warranties of any kind, express or implied. To the maximum extent permitted by South African law:

10. Cancellation

You may cancel your subscription at any time from the Settings page. Access continues until the end of the current billing period; cancelling a subscription you have already paid for does not itself entitle you to a refund for that period, except as set out below.

Cooling-off: if you are a natural person subscribing to Wrench for the first time, you may cancel within 7 days of that first subscription for a full refund, no reason required, in line with the Electronic Communications and Transactions Act, 2002. This right does not apply to renewals or to a later resubscription.

After cancellation, your workshop’s data remains stored but the workshop becomes read-only. Per-customer export and deletion stay available from the Customers page regardless of subscription status. If you ask us to delete your workshop’s data entirely, we do so — except invoices and other financial records, which we retain for 5 years as South African tax law requires. See our Privacy Policy for the full detail.

11. Suspension & Termination

We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms — in particular the Acceptable Use restrictions in §5 — or if your subscription lapses and is not renewed within a reasonable grace period. A serious breach, such as attempting to copy the Service or gain unauthorised access, may result in immediate termination without a grace period.

12. Indemnity

You agree to indemnify and hold us harmless against any claim, loss or liability arising from: your use of the Service in breach of these Terms; the accuracy of information you or your staff enter about a customer, including that customer’s consent to have their information processed; and any dispute between your workshop and your own customer.

13. WhatsApp & Third-Party Platforms

Wrench lets you prepare a pre-filled WhatsApp message that you choose to send yourself — Wrench does not send messages on your behalf, and is not affiliated with, endorsed by, or a Business Solution Provider for WhatsApp or Meta Platforms, Inc. Using WhatsApp for business communication is subject to WhatsApp’s own Terms of Service; we recommend using a WhatsApp Business account rather than a personal one for this purpose, and you are responsible for your own compliance with WhatsApp’s terms.

14. Modifications

We reserve the right to modify these Terms at any time. Material changes will be given at least 30 days’ notice through the application before they take effect, and you may cancel without penalty at any point before they do. Continued use of the Service after that date constitutes acceptance of the modified Terms.

15. General

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Service. We may give you notice at the email address on your account; you may give us notice at the contact details on our website.

16. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or the Service shall be subject to the jurisdiction of the South African courts.

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